Refund policy
Please inspect your package right away and report any issues regarding your order within 14 days from delivery.
A 30 day return policy from the date of delivery. Only items that are unopened and unused are eligible for a return. All products must still be intact and unbroken. Products must be in the original packaging.
All returned items will be inspected upon being returned before issuing any refund. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at purebodyglowaesthetics@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at purebodyglowaesthetics@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at purebodyglowaesthetics@gmail.com
DISCLAIMER: This product is intended for professional use only. Pure Body Glow Aesthetics do not provide instructions, guidance, or tutorials for product use unless directions are printed by the brand directly on the packaging. Please do not purchase if you are not professionally trained or certified to perform lash or brow treatments.
By purchasing, you acknowledge that you understand how to use this product safely and release Pure Body Glow Aestheticsfrom any liability related to misuse or improper application. Always perform a patch test prior to use.